Do you offer free shipping?
At this stage, Freddy's does not offer free shipping.
We keep our shipping charges simple and consistent across Australian orders:
Standard items — $10.00 shipping
Bulky items — $20.00 shipping
Bulky items include products such as kayaks, fishing rods, fishing combos, paddles, spearguns, speargun shafts and selected oversized camping products.
Shipping charges are applied at checkout based on the items in your order and delivery eligibility.
How much does delivery cost?
All Australian orders incur a shipping fee:
Standard items — $10.00
Orders containing bulky items — $20.00
Bulky items include products such as kayaks, fishing rods, fishing combos, paddles, spearguns, speargun shafts and selected oversized camping products.
Changing your delivery address after your order has been dispatched may incur a $25.00 charge.
If you've missed your delivery or your nearest depot is too far away, we can organise redelivery with the courier. A $25.00 redelivery fee may apply.
Freddy's reserves the right to reject or cancel an order due to unforeseen circumstances. If something outside of our control occurs with a supplier, product or courier, we'll contact you as soon as possible to resolve the issue.
Do you offer express delivery?
Express delivery is not currently available as an option at checkout.
If your order is urgent, you can contact our team at support@freddys.com.au after placing your order. Please include your order number and request Express Shipping.
Where express delivery is available, our team can provide you with the additional shipping cost.
Do you ship on Public Holidays?
We do not dispatch orders on Public Holidays.
For orders placed after 5pm on the Friday prior to a Monday Public Holiday, processing will resume from the following Tuesday in the order purchases were received.
During busy long weekends, please allow an additional 1–2 business days for your order to be prepared and dispatched.
How long will it take to receive my order?
We aim to pick, pack and dispatch orders within 1–2 business days, subject to stock availability.
For orders placed before 12pm, we'll always endeavour to dispatch your order the same business day where possible.
During major sales and peak shopping periods such as Easter, Black Friday, Christmas and Boxing Day, dispatch times may be longer due to increased order volumes. We appreciate your patience while our team works to get your order to you as quickly as possible.
Once dispatched, estimated delivery times are:
Metro areas — 2–5 business days
Regional areas — 3–10 business days
Please allow additional time during peak periods, particularly throughout December.
Courier deliveries are generally made during business hours, Monday to Friday.
Split deliveries & multiple consignments
Occasionally, we may need to fulfil your order from multiple Freddy's locations.
If this happens, your order may arrive in more than one shipment and may be delivered by different courier companies.
Don't worry — you won't be charged additional shipping because your order has been split into multiple consignments.
How do I track my order?
Once your order has been packed and dispatched, we'll email you your consignment number and a tracking link through Shippit.
Please allow up to 24 hours after receiving your tracking information for your parcel to register in the courier's system.
If you have any concerns regarding your delivery, email us at online@freddys.com.au and our team will be happy to help.
Can you deliver to PO Boxes?
Unfortunately, our couriers cannot deliver to PO Boxes, private mail bags or parcel lockers.
Please provide a residential or business street address when placing your order.
What if I'm not home for delivery?
We recommend providing a delivery address where someone is available to receive your order during regular business hours.
If you're not home when the courier attempts delivery, you'll generally receive a text message and/or email with options to arrange redelivery or collect your parcel from the nearest available collection point.
If multiple delivery attempts are unsuccessful, additional redelivery or return charges may apply.
If your nearest collection point or depot is too far away, we may be able to organise another delivery attempt with the courier. A $25.00 redelivery fee may apply.
Can I give authority to leave my order without a signature?
Yes. Where available, you can select Authority to Leave at checkout.
Please ensure there is a safe and secure location for the courier to leave your parcel.
If you provide Authority to Leave, Freddy's cannot accept responsibility for parcels that are lost or stolen after the courier has confirmed successful delivery to the nominated address.
Do you ship internationally?
At this stage, Freddy's only ships within Australia and does not offer international delivery.
Why has my order been delayed?
We know you're keen to receive your order, and we do our best to have orders dispatched within 1–2 business days. Occasionally, circumstances outside of our control can cause delays.
Where possible, we'll contact you if we become aware of a significant delay with your order.
Delays can occur for several reasons, including:
- An incorrect or incomplete delivery address was provided at checkout.
- There was an issue processing or verifying your payment.
- We need to verify your shipping or payment details to protect against fraudulent transactions.
- An item is experiencing unexpectedly high demand and additional stock needs to be sourced.
- Courier networks are experiencing delays, particularly during peak periods or severe weather events.
- Your order contains multiple items that need to be sourced from different Freddy's locations.
If your order hasn't arrived within the estimated delivery timeframe, please check your tracking information through Shippit first.
If you still need assistance, email online@freddys.com.au and our team will be happy to help.